FAQs

General Guidance (Updated March 2024):

• If you’re driving in an urban area with relative congestion (traffic!) you can look to charge approximately R5.00 per km.
• If you’re driving on an open road with little to no congestion, the total price per km is approximately R3 per km. You should make adjustments if and when the petrol price moves.
• The driver should then divide the total cost by the number of passengers.
• This guidance is based on the petrol consumption of a VW Polo, and the driver will need to make adjustments based on their vehicle type.

SPLIT will never ask for your login or payment details outside of the SPLIT platform. If you paid for a ride outside of SPLIT (e.g. EFT payment) or organised a ride outside of SPLIT and the ride doesn’t appear in Upcoming Rides, you may have paid for a fraudulent ride or a ride that cannot be tracked by SPLIT for your safety purposes.

To ensure you don’t pay upfront for a ride that doesn’t show up and to ensure an independent third-party verification of the ride having taken place with an identifiable person, always book your rides through the SPLIT platform.

If a driver sends you a payment link through the SPLIT messaging function or outside of the platform before a booking is confirmed, please Contact Us to report this member. https://spliit.co.za/contact

SPLIT is a new, proudly South African, ride share service. If you can’t find a match it’s possible that there aren’t enough people who know about the app in your area as yet. SPLIT will provide discounts on future rides from time to time if you share the app with your friends. Share the app with your friends and help more people save.

Safety is of utmost importance. SPLIT verifies the identity of ALL passengers and drivers as well as the validity of driver’s licences, licence disks and criminal records. SPLIT reserves the right to prohibit access to the use of the app as part of our safety policy. When you SPLIT a trip through the app, the app tracks your journey as a safety measure. Processing of payments through the app also enhances passengers and drivers safety.

• You save on travel costs. If you only pick up one other person, you can save 50% on your travel costs.
• You know best how much you spend on a particular route, therefore you can determine what price to charge.
• You receive 80% of the amount that you’ve charged, SPLIT shares in the other 20%.
• You can schedule a trip in advance and decide how many passengers you want to offer a ride to. 
• You will be matched with someone that fits your travel schedule, no stress, no fuss, no complicated co-ordinations.
• By sharing a ride, you contribute to reducing traffic congestion and carbon emissions. You are an active contributor to cleaner air and a greener planet.

• You save on travel costs. If the driver only picks you up, you can save up to 40% on your travel expenses.
• You save time, by using your time more productively whilst the driver chauffeurs you to your destination!
• You save on your own car’s maintenance and mileage.
• You effectively use a transport network that picks you up at home and drops you off at your destination, as if you were using your own car. No walking or driving to public transport points.
• By sharing a ride, you contribute to reducing traffic congestion and carbon emissions. You are an active contributor to cleaner air and a greener planet.

• Complete a profile

Register as a driver or a passenger or both. Completing your profile allows other members to get to know you more when they are reviewing your ride request. Be sure to submit the necessary ID verification documents. All members prefer to ride with an identity verified member. If you are a driver make sure your vehicle is road worthy and submit the necessary documents to support this.

• Search for a ride

To find a ride enter the pickup and drop off address. Include the date and time preferred for your pickup. The drivers that are available on your route will be displayed under the “show available rides” section.

Select the ride that best suits you.

• Offer to drive

You can offer to drive one day and choose to be a passenger the next day. SPLIT values preserving your flexibility and convenience. As a driver you set the price of the trip. A verified vehicle and a fair price request is preferred by SPLIT passengers.

• Pay on the SPLIT platform

The passenger will wait for the driver to arrive to pick them up. Once the driver has arrived, the passenger will click the pay button on the app. The ride will then commence.